Privacy Policy
This Privacy Policy describes how Sherzad Haus Automotive collects, uses, and discloses your personal information when you use our website and services.
1. Information We Collect
We collect personal information that you provide directly to us, including:
- Contact information such as name, email address, and phone number
- Vehicle information including make, model, year, and VIN
- Service history and modification details
- Payment information for bookings and purchases
- Communications and correspondence with our team
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver our tuning and calibration services
- Process your bookings and service requests
- Communicate with you about appointments, quotes, and service updates
- Send you relevant information about our services and promotions
- Improve our website and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, such as GoHighLevel for CRM and booking management. These parties agree to keep your information confidential.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is stored securely and accessed only by authorized personnel.
5. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. To exercise these rights, please contact us using the details provided on our contact page.
6. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
7. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or practices of these sites and assume no responsibility for their privacy policies.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at jalal13sherzad@gmail.com or through our contact page.
Consumer Guarantees: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services re-performed if they are not of acceptable quality.